This software allows you to add live chat boxes and email ticketing to your business website or app. If you’re looking for a solution that combines a strong live chat and help desk system, look no further than LiveAgent. While the software is somewhat limited as a free service, Hubspot offer paid-for content and marketing plans that could help you extend your live chat functionality into a single integrated and comprehensive CRM software (opens in new tab) platform. You also have the option of conducting live chats through the HubSpot mobile app. HubSpot Live Chat also offers a useful Slack integration, allowing you to receive live chat notifications and message customers directly from this platform.
It’s actually pretty simple to create these, thanks to the integrated chatbot builder. But you can easily create chatbots to answer commonly asked questions, set up customer meetings, and more. Of course, not every business has the time and resources to respond to every customer chat. Every time you engage in a live chat, the conversation will be stored in a centralized inbox for future reference. When setting up the live chat widget, you can personalize it with your business branding and write canned welcome messages that target different audiences. If you begin chatting with someone and feel like their request would better suit a different team, you can easily pass them on to the right person. Using HubSpot Live Chat, you can initiate live chats with customers and other website visitors.
HubSpot offers a completely free option for any business that doesn’t have the budget for a comprehensive live chat solution. It also sports integrations for more than 170 software platforms, including Facebook, Messenger, WordPress, Salesforce, Shopify, Dropbox, and many others.
What’s more, LiveChat lets you organize all your communications (including emails, chats, SMS, apps, etc) in a user-friendly dashboard. It’s also possible to receive chat notifications, ask customers to rate chats and complete short surveys, ask new visitors if they’d like to chat, tell customers about new announcements and products, and much more. In terms of other live chat functions, you can see what customers are typing before they even send their message, assign contextual tags to each chat, or access previous chats using an archive. Another handy feature is the ability to send a live chat to another customer support representative, which is important for businesses with many different teams. It’s possible to send files, links, calendars, and canned responses that answer common questions through this chat box. With it, you can create a chat box to communicate with customers on your website. Thanks to its ease of use and a great range of features, LiveChat is our choice for the best live chat software around.
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